Harris Lakhani - 7 months ago
This capability is uber critical espically for companis like ours that are one of the largest bio-tech/healthcare/consumer companies in the world. We need ot be able track how were using Marketing Cloud and effectively track SMS by channel and by region, all within BUs, without having to have to call our Sales Rep or Custome Success mananagers to pull a manual report.
Jeff Baker - 7 months ago
A feature based on this idea, which allows expanded self-service reporting into the consumption details of Marketing Cloud super message sending, is included in the next cycle of IdeaExchange Prioritization from September 14 - 28. Help us determine if we should prioritize this feature over others on our product roadmap as we begin our next cycle of roadmap planning. Click the Prioritization tab above or visit https://sfdc.co/Prioritization
Steven Domingue - 9 months ago
Salesforce doesn't want you to know how many Super Messages you have used. They deliberately make this difficult to get. You either go over your allocation and owe them overage $$, or you don't realize that you're using less SMs than you need, so you never update your quantities down.
It's pretty obvious that this is their approach. Especially when your AE tells you 5 years ago that this is being worked on, and should come in the next release, but never does.
Monica Atkinson - 10 months ago
Yes, we most definitely want this feature! It's sort of amazing that there isn't already currently a way to pull an accurate count of all Super Messages, since that's what we are billed on.
At a very minimum, we should be able to get a count, by Business Unit, of all Super Messages used, by any custom date range.
Ideally, the report would actually show the breakdown of Super Messages, into their Usage Type Component-- not just Normal Email Sends -- so we can see usage and manage. Examples of other Usage Type Components include: Cloudpage Impressions, Landing Page Impressions, Normal Email Send BCC, Triggered Email Send, etc.
If there were reporting available to us in SFMC, we could manage volume better, create alerts, and anticipate the need to pre-buy additional volume to avoid overages.
Let's get this done, team!