Nick DeBiaso - 5 years ago
This is critical functionality that makes managing the community a daily task of updating new articles with the topics just so they can be viewed in the Community. There needs to be an automated way to map data categories to topics such that published articles that are customer visible with that data category automatically will appear. Please work on fixing this issue since it impacts any organization that publishes knowledge that needs to be seen by customers immediately.
Christopher Leonard - 5 years ago
We need this so badly. With over 20-30 contributors in the company, all articles published to SFDC must be instantly available on the Community without any manual effort from the community manager. Updating topics manually isn't an acceptable longterm solution.
Scott Morrison - 5 years ago
I think salesforce needs to take a good hard look at categories, topics, and tags. They're all different implementations of the same thing, definitely need to unify these. Same with Files, Attachments, Documents. I know it's like this becuase of aquisitions but it makes for a very disjointed user experience. There's already 20 (that's an exageration) different places you have to go to set up a customer community.