Lise Jessen - 2 years ago
This is absolutely vital for our organisation - if the owner goes on holiday we have no idea why things aren't working for weeks. As a non-profit we cannot afford to have additional licenses associated with dummy profiles to allow for a neutral admin.
Arguably this should not default to a user, but to a chosen email address.
David Brenner - 2 years ago
Fair warning to anyone who tried (or is interested in trying) the hack I posted in prior comments. Also, tweak to the hack that fixed the serious problem:
The way I implemented the hack created a snowball effect! Each similar email got bundled with the last one via email grouping. So each forwarded email included past emails in the same group!
This caused my company gmail account to get temporarily shut down once I hit critical mass on the number of past emails.
Our gmail administrator created an alternate hack, where any email to me with text matching a standard text line in all flow error messages gets special processing - adding a group email to the recipient list. This works differently from forwarding, and only sends the individual email -- no grouping.
So, we still have audit trail, and do not need to burn a Salesforce user license.
If you're interested in further details, please PM me.
karen brown - 2 years ago
As a salesforce consultant I either show my client internal admin if there is one how to clone and then the process is there’s, or setup an SFadmin user license with 1 of the salesforce licenses and have the email linked to a new email address like SFDCAdmin@domain.com and have others in the business be a member of that email so more than 1 person can get the alerts if they are a member of the mailbox. Obviously the client needs a spare license for this.
But more often than not i just ask the business which use should get the alerts and login as them to build them out in their salesforce environment.
Richard Johnson - 2 years ago
I think we can do this - By setting the address for:
Apex Exception EmailSet the email addresses that receive notifications when your Apex code encounters unhandled exceptions. Emails can be sent to your Salesforce org’s users and to external email addresses.
Or have I missed the point?