Joan Jackson - 2 years ago
Our use case is that today we need a visual force page to display all related records on a case created in chronological order. This includes case comments, tasks, and other related records created by our field service personnel. It would be great to be able to ditch the code and custom page in favor of the case feed where creation of all related records could be logged in the feed to achieve the same timeline of what actions were taken on the case. This would be a perfect addition to using clicks, not code.
Amy Curbo-Gorham - 2 years ago
This functionality is very much needed. I'll use the workarounds suggested by others below and call a Flow for now.
If I can use Process Builder to post to the Chatter Feed of a related object (like I can do a field update on a related object) and @mention the related record owner, I could eliminate the need to set up a separate email notification because the Chatter @mention handles that for me.
David Speck - 3 years ago
I really needed this today and was disappointed to find out it wasn't available. I wanted 1 Process Builder item to add a Chatter Note onto a related object with 2 possible outcomes. If I were to go the route with Flows, that means creating 1 Process Builder item and 2 Flows. This should be standard functionality. Flows are so difficult to work with!
Daniel Howell - 3 years ago
Like other users we solved this with a flow. We created a generic flow that others can use to make it easy for those unfamiliar with flows. You can check out an unmanaged package to install it here: http://gravitylab.nz/salesforce-admin-tools/
Scroll down to "Better Chatter Posts" It allows you to choose a record and someone to mention.